Refund Policy

The refund policy outlined above is subject to change at the discretion of HatsRx.com without prior notice. By purchasing from our website, you agree to the terms of this refund policy as stated at the time of your purchase. HatsRx.com reserves the right to refuse returns or refunds that do not meet the stated criteria or that are found to be fraudulent. HatsRx.com is not liable for any delays caused by the shipping carrier during the return process or for any unauthorized returns sent without prior approval. This refund policy is governed by and construed in accordance with the laws of the jurisdiction in which HatsRx.com operates. If any provision of this policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. For further questions or disputes regarding our refund policy, please contact us directly at hatsrxemail@gmail.com.

At HatsRx.com, we are committed to ensuring our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help.

​

Eligibility for Refunds

1. Refunds are available for unworn, unused, and undamaged items in their original packaging with all tags attached.

2. Requests for refunds must be made within 30 days of the delivery date.

Non-Refundable Items

• Custom or personalized hats.

• Sale or clearance items.

• Gift cards.

Refund Process

1. To initiate a refund, please contact our customer service team at hatsrxemail@gmail.com with your order number, item description, and reason for return.

2. Once your return is approved, you will receive a return shipping label and instructions on how to send the item back to us.

3. After we receive and inspect the item, a refund will be issued to your original payment method within 7–10 business days.

Return Shipping Costs

• If the return is due to a defect or error on our part, HatsRx.com will cover the shipping costs.

• For all other returns, the customer is responsible for return shipping fees.

Exchanges

If you'd like to exchange an item, please follow the same process as a return. Specify the new item or size you’d like in your communication. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery with photos of the damage. We will offer a replacement, refund, or store credit at no additional cost to you.

​

Effective Date: [January 2025]

For questions about our refund policy, please email us at hatsrxemail@gmail.com or call us at 347-388-7308. We’re here to help!