Refund &returns Policy

Last updated: December 2025

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At HatsRx, we want every customer to feel amazing in their new hat.
If something isn’t right, we’re here to help.

We accept returns on most items within 14 days of delivery.

To be eligible for a return:

• The hat must be unused, unworn, unwashed, and in its original condition

• Tags or stickers (if included) must still be attached

• The item must be free of scents, marks, or damage

Items that cannot be returned:

• Worn or used hats

• Custom or made-to-order designs

• Limited edition or final sale items

• Gift cards

• Subscription (“Prescription”) hats from past months

If you’re unsure whether your item qualifies, reach out — we’ll help you quickly.

To initiate a return:

📩 Email us at hatsrxemail@gmail.com with:

• Your name

• Order number

• The item you’d like to return

• The reason (optional but helpful)

We will reply within 48 hours with the next steps.

Once we receive and inspect your returned item, we’ll notify you.
If approved, your refund will be issued to your original payment method.

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Please allow 5–10 business days for the refund to appear on your statement.

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Shipping fees are non-refundable.

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If an item is returned damaged or worn, we may deny the refund.

We offer exchanges if the requested item is in stock.

You can request:

• A different size

• A different style

• Store credit

Just contact us at hatsrxemail@gmail.com, and we’ll assist you.

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Photos of the item and packaging

We will replace or refund the item as quickly as possible.

Because subscription hats are curated and delivered on a monthly cycle:

• Prescription hats are non-refundable

• You can pause, skip, or cancel future renewals anytime before the next billing date

• If your hat arrives damaged, we will replace it at no cost

The customer is responsible for return shipping unless the item arrived damaged or incorrect.

We recommend using a trackable shipping service for your return.

If you haven’t received your refund after 10 business days:

1. Check your bank account again

2. Contact your credit card company

3. Contact your bank

4. Then email us — we’ll help resolve it

For all return or refund questions:

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📩 hatsrxemail@gmail.com
📍 Brooklyn, NY

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We’re here to make sure you have a great experience with HatsRx.

The refund policy outlined above is subject to change at the discretion of HatsRx.com without prior notice. By purchasing from our website, you agree to the terms of this refund policy as stated at the time of your purchase. HatsRx.com reserves the right to refuse returns or refunds that do not meet the stated criteria or that are found to be fraudulent. HatsRx.com is not liable for any delays caused by the shipping carrier during the return process or for any unauthorized returns sent without prior approval. This refund policy is governed by and construed in accordance with the laws of the jurisdiction in which HatsRx.com operates. If any provision of this policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. For further questions or disputes regarding our refund policy, please contact us directly at hatsrxemail@gmail.com.