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Shipping Policy

Last updated: December 2025

Thank you for shopping with HatsRx. We’re committed to delivering your hats quickly, safely, and with good vibes every time. Below is everything you need to know about our shipping process.

1. Processing Time

All orders are processed within 1–3 business days.

During high-volume periods (holidays, promotions, special releases), processing may take an extra 1–2 days.

You will receive a confirmation email as soon as your order ships.

2. Shipping Rates & Delivery Times

United States Shipping

We offer:

  • Standard Shipping (3–7 business days)

  • Expedited Shipping (2–3 business days)

  • Priority Shipping (1–2 business days)

Shipping rates are calculated at checkout based on your location and chosen speed.

Free Shipping

We may offer free shipping promotions — when active, they will be clearly marked on the website.

International Shipping (optional if you want to expand later)

If activated in the future, international rates and times will vary by country.
Customers are responsible for customs duties or import taxes.

3. Order Tracking

Once your order ships, you’ll receive a tracking number via email.

Tracking may take up to 24 hours to update, depending on the carrier.

4. Incorrect Addresses

Please double-check your shipping address during checkout.

  • HatsRx is not responsible for delays or losses caused by incorrect or incomplete addresses.

  • If you realize there’s an error, email us immediately at hatsrxemail@gmail.com — we’ll do our best to fix it before your order ships.

5. Lost, Delayed, or Stolen Packages

If your package shows as delivered but you did not receive it:

  1. Check around your building or mailbox

  2. Ask neighbors or the front desk

  3. Contact the carrier directly

  4. Then reach out to us — we’ll help however we can

HatsRx is not responsible for packages lost or stolen after delivery confirmation, but we always do our best to support you and find a solution.

6. Damaged Packages

If your package arrives damaged:

We will replace or refund the damaged item as quickly as possible.

7. Multiple Shipments

If your order contains multiple items, they may ship separately depending on inventory and availability. You will receive tracking numbers for each shipment.

8. Pre-Order & Limited Edition Items

For special releases:

  • Estimated ship dates will be listed on the product page

  • Orders containing pre-order items may ship together or separately depending on availability

  • Pre-order dates may shift slightly due to production timelines

We’ll always notify you of any changes.

9. Subscription (Prescription) Shipments

Your monthly HatsRx Prescription package ships on a recurring cycle based on your signup date.

  • You will receive a tracking number each month

  • You can pause, skip, or cancel future shipments anytime before the next billing cycle

  • Subscription packages ship separately from standard store orders

10. Contact Us

For any shipping questions or concerns:

​

📩 hatsrxemail@gmail.com
📍 Brooklyn, NY

​

We’re here to help, always.

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