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Shipping Policy

Last updated: October 16, 2026

Thank you for shopping with HatsRx. We’re committed to delivering your hats quickly, safely, and with good vibes every time. Below is everything you need to know about our shipping process.

1. Processing Time

All orders are processed within 1–3 business days.

During high-volume periods (holidays, promotions, special releases), processing may take an extra 1–2 days.

You will receive a confirmation email as soon as your order ships.

2. Shipping Rates & Delivery Times

United States Shipping

We offer free U.S. shipping.

Processing time is separate from transit time. Delivery times depend on the carrier, destination and the service available for your order.

For questions about delivery options or timing, contact hello@hatsrx.com.

International Shipping

Please contact hello@hatsrx.com to confirm international shipping availability, rates and estimated delivery times before ordering.

Customers are responsible for any applicable customs duties or import taxes.

3. Order Tracking

Once your order ships, you’ll receive a tracking number via email.

Tracking may take up to 24 hours to update, depending on the carrier.

4. Incorrect Addresses

Please double-check your shipping address during checkout.

  • HatsRx is not responsible for delays or losses caused by incorrect or incomplete addresses.

  • If you realize there’s an error, email us immediately at hello@hatsrx.com — we’ll do our best to fix it before your order ships.

5. Lost, Delayed, or Stolen Packages

If your package shows as delivered but you did not receive it:

  1. Check around your building or mailbox

  2. Ask neighbors or the front desk

  3. Contact the carrier directly

  4. Then reach out to us — we’ll help however we can

HatsRx is not responsible for packages lost or stolen after delivery confirmation, but we always do our best to support you and find a solution.

6. Damaged Packages

If your package arrives damaged:

  • Email hello@hatsrx.com within 7 days

  • Include your order number and photos of the packaging + item

We will replace or refund the damaged item as quickly as possible.

7. Multiple Shipments

If your order contains multiple items, they may ship separately depending on inventory and availability. You will receive tracking numbers for each shipment.

8. Pre-Order & Limited Edition Items

For special releases:

  • Estimated ship dates will be listed on the product page

  • Orders containing pre-order items may ship together or separately depending on availability

  • Pre-order dates may shift slightly due to production timelines

We’ll always notify you of any changes.

9. Membership & Year of Prescriptions

Optional HatsRx Membership is $15 per month and includes no automatic or recurring hat deliveries.

Year of Prescriptions is a separate $449 one-time offering for 13 hats during one year, with U.S. shipping included and no automatic renewal. Email hello@hatsrx.com for fulfillment details.

10. Contact Us

For any shipping questions or concerns:

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📩 hello@hatsrx.com
📍 Brooklyn, NY

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We’re here to help, always.

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